Returns & Exchanges
At Trilogy, we want you to love your skincare journey; if a product isn't the right fit for your skin, you can return it within 30 days of purchase. We offer a seamless return process to ensure your beauty routine remains stress-free and satisfying.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unused or lightly used products in their original packaging to ensure they are protected during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing